Event photography frequently asked questions
Is your company insured and a legal entity?
Yes, our company is fully insured with general liability and professional insurance. We are a registered legal entity of L.L.C. in the state of Texas.
My event is held at a low-light venue, will you be able to take good quality photos in that environment?
If your event is being held in a low-light venue, we understand your concern about whether we can capture high-quality photos in that environment. Rest assured, we are fully equipped and experienced to handle all types of lighting environments, including low-light settings. We take pride in our ability to capture stunning photos no matter the lighting conditions. To see examples of our work in low-light environments, please visit our corporate event and conference pages or click here.
Do I have to sign a contract with you for an event photoshoot?
Yes, our commitment to providing our clients with the highest level of professionalism. For all of our event photography projects, we provide a contract or booking confirmation to ensure that all details are documented and agreed upon by both parties. For larger events, we require a detailed contract to be signed by both parties, while for smaller events, we typically provide an email contract to streamline the process. Once the contract is signed or the booking is confirmed, we adhere to all details as documented in the contract or booking confirmation email. Any changes moving forward require mutual agreement between both parties to ensure that all aspects of the event are executed according to plan. Our goal is to make sure that our clients have a seamless and stress-free experience when working with us.
How do I secure my booking date and time?
We require a 50% non-refundable deposit to secure the date and time for your event photography booking. We offer a variety of payment options, including Zelle, Venmo, PayPal (with a processing fee), check or ACH for certain type of companies. Once the deposit is made, your event is officially booked, and you can rest assured that we will be there to capture every moment.
To ensure that we are always able to deliver on our commitment to our clients, we have backup photographers on our team in case of any unforeseen circumstances that may prevent our lead photographer from attending the event. While we strive to provide our clients with the highest level of service possible, we understand that sometimes things happen that are beyond our control. That's why we offer the option to reschedule your event with three weeks' notice prior to the original booking date, subject to the availability of the lead photographer or another team member. We want to ensure that our clients are completely satisfied with their experience working with us and we are committed to working with you to make your event a great success.
What's your hourly rate?
We provide event photography as a complete package rather than an hourly service. This is because capturing the perfect shots requires not only shooting time but also editing time, travel expenses, and other costs associated with running a photography business. Our unique event photography experiences, skills, and commitment to excellent customer service are all part of what makes our work exceptional. We understand that editing time can be twice to triple the shooting time, and we believe that our rates are reasonable for the high-quality services we provide. When you choose our service, you are making an investment in ensuring that your event photos are timeless, tell a story, and create lasting memories.
Do you provide discounted rate for non-profit organization?
We offer a discounted rate to certain types of non-profit organizations, subject to availability. As socially responsible contributors to our community, we are happy to work with these organizations. If you're contacting us on behalf of a non-profit organization, please let us know.
What's your minimum requirement for hours of service.
3 hours.
The deposit is non-refundable, what if unforeseen circumstances occur?
For unforeseen circumstances like weather, venue emergency, a full refund for the deposit will be made.
Can I reschedule my booking if my event date is changed?
Yes, you can reschedule event booking date(s) with three weeks notice without a fee.
Can I extend my booking time on the event date?
Normally, we can accommodate booking time extension with additional fee, and this is subject to our availability. For multi-day conference and convention, we have high flexibility to meet your intensive needs.
What's your turnaround timeframe for delivering the photos?
Our turnaround time is fairly rapid. Normally within 3 business days for small event, 3-5 business days for mid-event, and 1-2 weeks for a multi-day conference or convention.
What's your delivery method? Can I provide a designated virtual folder for you to upload the photos?
We deliver your photos in a secured, email registration and download pin required, professional gallery for you to view, share, and download the photos. You can also provide a designated virtual folder for us to upload the photos if you prefer.
Do you have a rush delivery option?
Yes, if you are in a rush to get your photos out to publish. We can rush process your photos at some costs. The costs will depend on the scopes and timeframe that are needed to complete the edits.
Do you provide same day highlights/sneakpeeks for social media feeds?
Yes, we have a streamlined process to meet your needs. We can quickly select and edit up to 10 photos each day of your conference or convention, either by the mid-day or end of the day. This will rate separately.
Do you have multiple photographers to serve us if we have such a demand?
Certainly, we have extensive experience in event photography for large companies and organizations with participant numbers ranging from hundreds to thousands. If you require multiple photographers for your event, simply include this information in your request and we will be happy to fulfill your needs.
We would like to provide professional headshots to our guests in the event. Can your company do it?
Certainly, in addition to our event photography services, we specialize in on-location professional headshot photoshoots. We can set up a mobile studio with lighting kits and a backdrop at your event location. One of the key benefits of choosing our on-site headshot photography service is that you can ensure a consistent and professional look for all of the participants. Check out our professional headshot page for examples, click here.
Do you also provide videography service?
Yes, we also have experienced professional videographer(s) to serve your need.
Do you provide RAW files that we can edit by our own?
As a professional photography company, we are committed to delivering only the highest quality photos to our clients. Editing is an essential part of our process in achieving this goal. As such, we typically do not provide clients with RAW files, as these are unfinished products. However, we understand that some marketing agencies may have a specific need for RAW files. If you require RAW files for your project, a fee will apply in addition to the original quote.
Do you provide non-disclosure agreement?
We often feature a selection of our work on our website and social media platforms to provide future clients with a reference point for the quality of our services. However, we understand that some companies may require confidentiality for their photos and would like to request a non-disclosure agreement (NDA). If you require an NDA, please note that a fee will be charged as we will not be able to showcase your event photos to our future clients. We are happy to discuss this option with you further to ensure that your privacy needs are met.
Do you provide copyright transfer for us to fully own the photos?
Under U.S. law, the copyright of the photos belongs to the creator that is the photographer who created them, even if you have paid for the photography project. However, we typically provide our clients with unlimited print rights for the digital photos we deliver, as outlined in our standard contract. If your company requires full ownership of the photos, we can arrange for a copyright transfer for an additional fee. Before signing the contract, please consult with us to determine the applicable rate for this service.
Yes, our company is fully insured with general liability and professional insurance. We are a registered legal entity of L.L.C. in the state of Texas.
My event is held at a low-light venue, will you be able to take good quality photos in that environment?
If your event is being held in a low-light venue, we understand your concern about whether we can capture high-quality photos in that environment. Rest assured, we are fully equipped and experienced to handle all types of lighting environments, including low-light settings. We take pride in our ability to capture stunning photos no matter the lighting conditions. To see examples of our work in low-light environments, please visit our corporate event and conference pages or click here.
Do I have to sign a contract with you for an event photoshoot?
Yes, our commitment to providing our clients with the highest level of professionalism. For all of our event photography projects, we provide a contract or booking confirmation to ensure that all details are documented and agreed upon by both parties. For larger events, we require a detailed contract to be signed by both parties, while for smaller events, we typically provide an email contract to streamline the process. Once the contract is signed or the booking is confirmed, we adhere to all details as documented in the contract or booking confirmation email. Any changes moving forward require mutual agreement between both parties to ensure that all aspects of the event are executed according to plan. Our goal is to make sure that our clients have a seamless and stress-free experience when working with us.
How do I secure my booking date and time?
We require a 50% non-refundable deposit to secure the date and time for your event photography booking. We offer a variety of payment options, including Zelle, Venmo, PayPal (with a processing fee), check or ACH for certain type of companies. Once the deposit is made, your event is officially booked, and you can rest assured that we will be there to capture every moment.
To ensure that we are always able to deliver on our commitment to our clients, we have backup photographers on our team in case of any unforeseen circumstances that may prevent our lead photographer from attending the event. While we strive to provide our clients with the highest level of service possible, we understand that sometimes things happen that are beyond our control. That's why we offer the option to reschedule your event with three weeks' notice prior to the original booking date, subject to the availability of the lead photographer or another team member. We want to ensure that our clients are completely satisfied with their experience working with us and we are committed to working with you to make your event a great success.
What's your hourly rate?
We provide event photography as a complete package rather than an hourly service. This is because capturing the perfect shots requires not only shooting time but also editing time, travel expenses, and other costs associated with running a photography business. Our unique event photography experiences, skills, and commitment to excellent customer service are all part of what makes our work exceptional. We understand that editing time can be twice to triple the shooting time, and we believe that our rates are reasonable for the high-quality services we provide. When you choose our service, you are making an investment in ensuring that your event photos are timeless, tell a story, and create lasting memories.
Do you provide discounted rate for non-profit organization?
We offer a discounted rate to certain types of non-profit organizations, subject to availability. As socially responsible contributors to our community, we are happy to work with these organizations. If you're contacting us on behalf of a non-profit organization, please let us know.
What's your minimum requirement for hours of service.
3 hours.
The deposit is non-refundable, what if unforeseen circumstances occur?
For unforeseen circumstances like weather, venue emergency, a full refund for the deposit will be made.
Can I reschedule my booking if my event date is changed?
Yes, you can reschedule event booking date(s) with three weeks notice without a fee.
Can I extend my booking time on the event date?
Normally, we can accommodate booking time extension with additional fee, and this is subject to our availability. For multi-day conference and convention, we have high flexibility to meet your intensive needs.
What's your turnaround timeframe for delivering the photos?
Our turnaround time is fairly rapid. Normally within 3 business days for small event, 3-5 business days for mid-event, and 1-2 weeks for a multi-day conference or convention.
What's your delivery method? Can I provide a designated virtual folder for you to upload the photos?
We deliver your photos in a secured, email registration and download pin required, professional gallery for you to view, share, and download the photos. You can also provide a designated virtual folder for us to upload the photos if you prefer.
Do you have a rush delivery option?
Yes, if you are in a rush to get your photos out to publish. We can rush process your photos at some costs. The costs will depend on the scopes and timeframe that are needed to complete the edits.
Do you provide same day highlights/sneakpeeks for social media feeds?
Yes, we have a streamlined process to meet your needs. We can quickly select and edit up to 10 photos each day of your conference or convention, either by the mid-day or end of the day. This will rate separately.
Do you have multiple photographers to serve us if we have such a demand?
Certainly, we have extensive experience in event photography for large companies and organizations with participant numbers ranging from hundreds to thousands. If you require multiple photographers for your event, simply include this information in your request and we will be happy to fulfill your needs.
We would like to provide professional headshots to our guests in the event. Can your company do it?
Certainly, in addition to our event photography services, we specialize in on-location professional headshot photoshoots. We can set up a mobile studio with lighting kits and a backdrop at your event location. One of the key benefits of choosing our on-site headshot photography service is that you can ensure a consistent and professional look for all of the participants. Check out our professional headshot page for examples, click here.
Do you also provide videography service?
Yes, we also have experienced professional videographer(s) to serve your need.
Do you provide RAW files that we can edit by our own?
As a professional photography company, we are committed to delivering only the highest quality photos to our clients. Editing is an essential part of our process in achieving this goal. As such, we typically do not provide clients with RAW files, as these are unfinished products. However, we understand that some marketing agencies may have a specific need for RAW files. If you require RAW files for your project, a fee will apply in addition to the original quote.
Do you provide non-disclosure agreement?
We often feature a selection of our work on our website and social media platforms to provide future clients with a reference point for the quality of our services. However, we understand that some companies may require confidentiality for their photos and would like to request a non-disclosure agreement (NDA). If you require an NDA, please note that a fee will be charged as we will not be able to showcase your event photos to our future clients. We are happy to discuss this option with you further to ensure that your privacy needs are met.
Do you provide copyright transfer for us to fully own the photos?
Under U.S. law, the copyright of the photos belongs to the creator that is the photographer who created them, even if you have paid for the photography project. However, we typically provide our clients with unlimited print rights for the digital photos we deliver, as outlined in our standard contract. If your company requires full ownership of the photos, we can arrange for a copyright transfer for an additional fee. Before signing the contract, please consult with us to determine the applicable rate for this service.